Privacy Policy
How Kalkii collects, uses, and protects the information you share with us.
Introduction
This Privacy Policy explains how Kalkii ("we", "us", "our") collects, uses, discloses, and safeguards your information when you use our trading platform, website, and related services. By using Kalkii, you agree to the terms described here.
Information We Collect
We collect information in the following categories:
- Account information: Name, email, phone number, and password (encrypted).
- Verification information: Identity documents and related details submitted for KYC and compliance checks.
- Financial information: Deposit and withdrawal details, wallet or bank account information, and transaction records.
- Trading activity: Orders placed, positions opened and closed, and other actions taken within the platform.
- Usage information: Login history, device type, browser, IP address, and pages visited.
- Communications: Messages you send us, support tickets, and feedback.
How We Use Your Information
We use the information we collect to:
- Operate and maintain your account and the trading platform
- Verify your identity and comply with KYC and other regulatory obligations
- Process deposits, withdrawals, and trade-related transactions
- Provide customer support
- Send service updates, security alerts, and administrative messages
- Monitor for fraud, abuse, and unauthorized activity
- Improve platform functionality and user experience
- Comply with legal obligations
Sharing and Disclosure
We do not sell your personal information. We may share it with:
- Service providers who help us operate the platform (hosting, payments, KYC verification, communications, analytics).
- Regulators or authorities where required by law, a valid legal request, or to protect our rights and users.
- Business partners only with your explicit consent.
Data Security
We use industry-standard security practices — encrypted storage, secure transmission, access controls, and monitored infrastructure — to protect your data. No system is perfect, but we take our responsibility here seriously and continuously improve our defenses.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your account (see our Delete Account page)
- Withdraw consent for optional communications
- Lodge a complaint with a relevant data protection authority
Cookies
We use cookies and similar technologies to keep you signed in, remember your preferences, secure the platform, and understand how it is used. You can control cookies through your browser settings, but disabling some may affect how the platform works.
Children
Kalkii is not intended for anyone under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with information, contact us and we will remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will change the "Last Updated" date at the top and, where appropriate, notify you through the platform.
Contact Us
Questions about privacy? Reach us through our Contact page. We aim to respond to all privacy-related inquiries within a reasonable time.